PAYMENT
Payment is taken at the time of placing an order on www.godskateboarding.com. No goods shall be dispatched without payment. We accept credit and debit card payment by Visa, Visa Debit, MasterCard and Diners Cub, and PayPal. For your safety and security, we require that you enter your card's verification number. The verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number.
For your security and peace of mind, www.godskateboarding.com will dispatch all international orders using a tracked and reliable courier service. To enable this we have introduced a flat rate shipping rate for any size order according to the following territories. Tracking number will be provided upon dispatch. We endeavour to find the most economic and safe way to get your order to you.
SHIPPING
ESTIMATED times for delivery are as follows:
United Kingdom : 2-3 working days
EU: 1-3 working days
Israel: 5-7 working days
Worldwide: 5-7 working days
FLAT SHIPPING RATES
United Kingdom £5
EU and Israel - £20
USA, South America, Asia and Australia - £30
Worldwide- £30
CUSTOMS AND IMPORT CHARGES
Please be aware that import duties and taxes may apply upon receipt of international orders. Such duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as country of origin of the purchased product, local VAT rates and local import taxes.
We recommend that you contact your local Customs Authority for current charges as it will be your responsibility to pay them if and when asked. We reserve the right to deduct from your refund any costs that we may incur if you refuse to pay customs and import charges.
If we are UNABLE to fulfil your order for any reason we will issue a refund as soon as we can.
God Skateboarding is NOT liable for any additional import tax and or duty charges issued by your country's national import office to you. It is your responsibility to be aware of your country’s import tax and duty charges.
Such charges are issued by the country's national import office to the recipient and are not controlled by us.
Any parcels returned to us due to the customer refusing to pay customs charges, the customer will be fully liable for any postal charges, return shipment costs, customs charges and handling fees. The will all be deductible from any refund due.
RETURNS
If you are not happy with your purchase for any reason you have 14 days from the date of receiving the goods to return them to us for a full refund of the cost of the product, or exchange. Items that are returned for exchange or refund remain the responsibility of the buyer until we receive them.We therefore recommend using a reliable and known secure courier or postal tracked service that is recorded and it is specified that a signature must be obtained upon delivery.
Postage costs will not be refunded for unwanted items, or where an exchange is required through no fault of our own.
The goods must be in perfect, unworn original condition with all the tags attached.
If you wish to cancel your order you can notify us by email to info@godskateboarding.com before we have dispatched the goods to you or where goods have already been dispatched to you. This occurs within 48 hours of ordering.
Email us if you wish to return the goods and please specify the reason why.
Sale items cannot be refunded or exchanged and purchase is final.
DELAYED, MISSING OR DAMAGED ORDERS
Please ensure that the full delivery address that is provided is correct. Please also supply us with the correct phone number and email contact for the courier company to ensure safe delivery and to keep informed of the tracking and progress of your order.
Unfortunately, we CANNOT accept responsibility in the event that a package goes missing due to an incorrect or incomplete delivery address being provided to us. We will consider that packages signed for by someone other than the intended recipient have been correctly delivered, and we can not and do not accept responsibility for missing items in such instances.
Occasionally parcels can get delayed or lost during delivery. Due to the current Brexit circumstances shipping within Europe may be delayed. Please be mindful of this and also considerate of Covid delays. If you are in need of a specific delivery method we may be able to arrange this. Please contact info@godskateboarding.com
Please look out for a ‘something for you’ card from the postal service or courier company or /and an email from our courier company in case they attempted delivery while you were out.
If an item arrives and the packaging appears to have been tampered with, and or, is damaged, alert the postman or courier, and ask them to make a note of it. You must keep the packaging as we may require this as evidence. Let us know as soon as you can as we may have to open a claim with our shipping company.
If your order appears to have gone missing please contact us and we will do what we can to track it down.
UK - If an order is lost we will have to make a claim with our shipping company. In some circumstances, it may not be possible for us to issue a refund until this process is complete. It can take up to 30 days for the claim to be fully investigated, and we cannot start the process until 15 working days have elapsed since the item was due to be delivered.
EU/Worldwide- In the event that an international order has gone missing, we will have to make a claim with our shipping/courier company. In some circumstances, it may not be possible for us to issue a refund until this process is complete. It can take up to 90 days for the claim to be fully investigated, and we cannot start the process until 20 working days (for items posted to Europe) or 25 working days (for items posted to the rest of the world) have elapsed since the item was due to be delivered.